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80 Brookdale Avenue South,




CH49 1SP

Phone no: 015167xxx98

Mobile no: 077903xxx73


D.O.B. 16/03/1991

Kate Rxxxxn-Sxxxxing


I have very good literacy and numerical skills, and can use these skills to help me in a work environment. I can work as part of a team and I can also work on my own and unsupervised. I am willing to learn new skills and I have the ability to acquire new skills. I have the ability to prioritise workloads and act under pressure. I have excellent communication and interpersonal skills. I like communicating with different people and learning more about people. I can make decisions confidently and make sure I use my initiative when making decisions. I am caring and trustworthy and have the ability the motive others.


Currently studying a 100 hour TEFL (teaching English to foreign languages) course including 8 specialist certificates. Due to finish January 2010.


November 2008 – Current

Unisys Insurance Services

Operational Support/Customer Service

  • Dealing with insurance claims
  • Dealing with maturity claims, surrender claims, death claims and pensions.
  • Issuing tax forms
  • Dealing with customers queries
  • Using IT packages – Unisure, Microsoft Excel, AWD, Microsoft word
  • Updating and using spreadsheets
  • Writing letters to customers
  • Meeting the needs of TCF
  • Making sure that deadlines and targets are met
  • Talking to customers on the telephone


October 2007 – January 2008

Sainsbury’s           Upton, Wirral

Customer Assistant

  • Working on the checkout
  • Dealing with customers face to face
  • Cash handling
  • Product knowledge
  • Working part as a team and on my own


April 2008 – June 2008

Birkenhead High School Junior Department              Birkenhead, Wirral

Teaching Assistant

  • Helping children with their education including English, Mathematics, Science and Art and Design
  • Helping children with reading and writing
  • Keeping areas clean to a high standard
  • Making sure they are safe within the playground
  • Preparing classrooms for lessons
  •   Supporting children: supervising small groups of children while they work on a task, helping individual children with their work, listening to them read, helping develop their social skills.
  • Supporting the teacher: handling routine classroom administrative duties, helping to manage pupil behaviour around the school, dealing with minor accidents, playground/lunchtime supervision.


2002 2008

Birkenhead High School, Private school, Wirral

  • AS Level Religious Studies – Grade C
  • AS Level Travel and Tourism – Grade D
  • AS Level Information Technology – Grade E
  • GCSE Information Technology – Grade A
  • GCSE Religious Studies – Grade B
  • GCSE Art and Design – Grade B
  • GCSE English – Grade C
  • GCSE Mathematics – Grade C
  • GCSE Science Double Award – Grade CC
  • GCSE Geography – Grade D
  • Young Enterprise – Distinction Grade


Using computers and the internet, reading, listening to music, socialising with friends, swimming, going to the theatre and music concerts.