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80 Brookdale Avenue South, Greasby, Wirral, Cheshire, CH49 1SP

Phone no: 015167xxx98 Mobile no: 077903xxx73 E-mail: kateraxxxx55@yahoo.com D.O.B. 16/03/1991

Kate Rxxxxn-Sxxxxing

Profile	I have very good literacy and numerical skills, and can use these skills to help me in a work environment. I can work as part of a team and I can also work on my own and unsupervised. I am willing to learn new skills and I have the ability to acquire new skills. I have the ability to prioritise workloads and act under pressure. I have excellent communication and interpersonal skills. I like communicating with different people and learning more about people. I can make decisions confidently and make sure I use my initiative when making decisions. I am caring and trustworthy and have the ability the motive others.
Experience	Currently studying a 100 hour TEFL (teaching English to foreign languages) course including 8 specialist certificates. Due to finish January 2010.
	November 2008 – Current Unisys Insurance Services Operational Support/Customer Service Dealing with insurance claims Dealing with maturity claims, surrender claims, death claims and pensions. Issuing tax forms Dealing with customers queries Using IT packages – Unisure, Microsoft Excel, AWD, Microsoft word Updating and using spreadsheets Writing letters to customers Meeting the needs of TCF Making sure that deadlines and targets are met Talking to customers on the telephone
	October 2007 – January 2008 Sainsbury’s           Upton, Wirral Customer Assistant Working on the checkout Dealing with customers face to face Cash handling Product knowledge Working part as a team and on my own
	April 2008 – June 2008 Birkenhead High School Junior Department              Birkenhead, Wirral Teaching Assistant Helping children with their education including English, Mathematics, Science and Art and Design Helping children with reading and writing Keeping areas clean to a high standard Making sure they are safe within the playground Preparing classrooms for lessons   Supporting children: supervising small groups of children while they work on a task, helping individual children with their work, listening to them read, helping develop their social skills. Supporting the teacher: handling routine classroom administrative duties, helping to manage pupil behaviour around the school, dealing with minor accidents, playground/lunchtime supervision.
Education	2002 – 2008 Birkenhead High School, Private school, Wirral AS Level Religious Studies – Grade C AS Level Travel and Tourism – Grade D AS Level Information Technology – Grade E GCSE Information Technology – Grade A GCSE Religious Studies – Grade B GCSE Art and Design – Grade B GCSE English – Grade C GCSE Mathematics – Grade C GCSE Science Double Award – Grade CC GCSE Geography – Grade D Young Enterprise – Distinction Grade
Interests	Using computers and the internet, reading, listening to music, socialising with friends, swimming, going to the theatre and music concerts.